Welcome!

My name is Rick, I’m an artist creating both digital and traditional work. I specialize in portraits and fantasy art, but my creativity does not end there. Exploration is the soul of any artist, and I have done my fair share. Pencil, ink, or digital. Watercolors, acrylics, gouache, and oils. It truly doesn’t matter how I create, or even what I create, as long as I can make something. Because what I love most in life is being creative and inspiring people with what I do, and I will do this in any way I can. Portraits, characters, and landscapes are very dear to me, but I will not let myself be limited in any way. I have done work for many different clients, from archeologists to architects, and would love to keep expanding my horizon. I am currently available for commissions, please contact me through the form on my website.

My biggest passion, however, lies in the fantastic, the strange and romantic. I enjoy this passion through tabletop RPG’s like Dungeons & Dragons, mapmaking, writing, worldbuilding, and storytelling, but most importantly, through my art. I have started sharing my stories in a YouTube series called Tales of Tumiun, where I tell you all there is to know about the fantasy world I’ve been building for over ten years now, called Tumiun. You can watch my videos on my YouTube channel Rick’s Creations:

My YouTube Channel

store Info & policies

Delivery

When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days.
● Europe: 6–8 business days.
● Australia: 2–14 business days.
● Japan: 4–8 business days.
● International: 10–20 business days.

Where will my order ship from?
I work with a worldwide on-demand fulfillment company with facilities in the UK, Canada, Mexico, Latvia, Spain, Japan, Brazil and Australia!

Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in my control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with me, please help me out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with me at rickhertel_art@outlook.com with your order number. If you did find a mistake in your delivery address, I can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?
I work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, email me at rickhertel_art@outlook.com.

I received a wrong/damaged product, what should I do?
I’m so sorry if the product you ordered arrived damaged. To help me resolve this for you quickly, please email me at rickhertel_art@outlook.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. I’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?
I don’t offer returns and exchanges, but if there’s something wrong with your order, please let me know by contacting me at rickhertel_art@outlook.com!

Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact me at rickhertel_art@outlook.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?
At this time, I don't offer exchanges. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let me know at rickhertel_art@outlook.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and I’ll send you a new one, or issue a refund!

Security and Privacy

Security Capabilities and Policy for Transmission of Payment Card Details

Squarespace, the provider of this website, uses the most up-to-date security protocols to keep your account secure, and maintain compliance with the Payment Card Industry Data Security Standard (PCI-DSS).

PCI-DSS compliance is a security standard for companies and organizations that handle payment information from consumers. Squarespace Payments and all of Squarespace’s payment processors, Stripe, PayPal, and Square are compliant with the applicable PCI standards.

Note
To ensure a secure connection to this Squarespace site, set your operating system and browsers to update automatically, so you’re always using the latest available version of a supported browser. Some features on this site, like checkout or images, might not work or load correctly on older browsers.

What is PCI-DSS Compliance?
PCI-DSS is a framework for developing a robust payment card data security process—including prevention, detection and appropriate reaction to security incidents. To learn more, visit the PCI Council’s website.

Is Squarespace Commerce compliant?
Yes. All of Squarespace's built-in Commerce tools are compliant. Sensitive card data is never handled by Squarespace. Rather, it goes directly to the payment processor’s servers. Squarespace doesn’t have access to this information.

PCI-DSS guidelines for TLS
Squarespace uses Transport Layer Security (TLS), a popular security protocol designed to help ensure privacy and data security for communications over the internet.

The PCI Council currently requires companies that use TLS to use version 1.2 for all HTTPS connections. Squarespace complies with this requirement.

I have other questions about PCI-DSS.
For general PCI-DSS compliance questions, please contact your payment processor.

● Stripe
● PayPal

Consumer Data Privacy Policy

This website is hosted by Squarespace, to fully understand how the privacy of this website’s visitors is handled, visit www.squarespace.com/privacy.
Here follows a brief summary of how this website handles the privacy of its visitors:

Squarespace, the provider of this website, is committed to protecting your privacy and ensuring the security of your personal data. This privacy policy outlines how Squarespace collects, uses, and protects your information when you visit my website or make a purchase.

Data Collection
This website may collect the following types of personal data:

● Personal Identification Information: Name, email address, postal address, phone number.
● Payment Information: Credit card details, billing address.
● Technical Data: IP address, browser type, operating system, and usage data collected via cookies and similar technologies.

Purpose of Data Collection
This website collects your data to:

● Process and manage your orders.
● Provide customer support.
● Improve this website and its services.

Legal Basis for Processing Data
This website processes your personal data based on the following legal grounds:

● Consent: For marketing communications.
● Contract: To fulfill any contractual obligations to you (e.g., processing orders).
● Legal Obligation: Compliance with legal requirements.
● Legitimate Interest: For improving services and preventing fraud.

Data Usage
Your personal data is used to:

● Complete transactions and deliver products.
● Communicate with you regarding your orders and my services.
● Analyze website usage to improve user experience.

Data Storage and Retention
Your data is securely stored on Squarespace’s servers and retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Data Sharing and Transfers
We share your data with trusted third parties such as:

● Payment processors (e.g., Stripe, PayPal) to facilitate transactions.
● Service providers that assist in our operations (e.g., delivery services).
● If your data is transferred to outside the EU, Squarespace ensures appropriate safeguards are in place.

User Rights
Under the GDPR, you have the following rights:

● Access: Request a copy of your personal data.
● Rectification: Correct inaccurate data.
● Deletion: Request deletion of your data.
● Restriction: Limit the processing of your data.
● Objection: Object to the processing of your data.
● Portability: Request your data in a portable format.

To exercise these rights, please contact Squarespace at privacy@squarespace.com.

Cookies and Tracking Technologies
This website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

Data Breach Procedures
In the event of a data breach, Squarespace will notify affected individuals and relevant authorities as required by law.

Contact Information
If you have questions, comments or complaints about this Privacy Policy or Squarespace’s privacy practices or if you would like to exercise your rights and choices, please email Squarespace at privacy@squarespace.com.